Terms of Service for Customers
1. General Provisions
1.1 Agreement Acceptance
By using our website to purchase oil paintings, you are deemed to have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these terms, you should refrain from using our services.
1.2 Modification of Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on our website. It is your responsibility to review these terms periodically. Continued use of our website after the posting of changes constitutes your acceptance of the modified terms.
2. Order Placement and Confirmation
2.1 Placing an Order
When you place an order for an oil painting on our website, you are making an offer to purchase the product. All orders are subject to acceptance by us. We will notify you of the acceptance or rejection of your order via email.
2.2 Order Confirmation
Once your order is accepted, you will receive an order confirmation email containing details of your purchase, including the product description, price, shipping address, and estimated delivery time. Please review this information carefully and contact us immediately if there are any inaccuracies.
3. Pricing and Payment
3.1 Pricing
The prices of our oil paintings are clearly stated on the product pages. All prices are in Plaintrlna and are subject to change without prior notice. However, the price applicable to your order will be the price displayed at the time of order placement.
3.2 Payment Methods
We accept various international payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and online payment platforms such as PayPal. The payment process is secure, and your payment information is encrypted to protect your privacy.
3.3 Payment Authorization
When you place an order, we will obtain authorization from your payment provider for the total amount of the order. The actual payment will be processed when the order is shipped. In case of any issues with payment authorization, we will contact you to resolve the problem.
4. Shipping and Delivery
4.1 Shipping Methods
We offer different shipping methods for overseas customers, including express shipping and standard shipping. The shipping cost will be calculated based on the weight of the package, the destination country, and the shipping method you choose. The shipping cost will be displayed in your shopping cart before you place the order.
4.2 Delivery Time
The estimated delivery time depends on the shipping method and the destination country. Express shipping usually takes 5-7 business days, while standard shipping may take 5-7 business days. Please note that these are only estimates, and actual delivery times may be affected by customs clearance, carrier delays, and other factors.
4.3 Shipping Address
Please provide a valid and complete shipping address. We are not responsible for any delays or undeliverable packages due to incorrect or incomplete shipping information. If you need to change the shipping address after placing the order, please contact us as soon as possible. We will do our best to accommodate the change, but it may not be possible if the order has already been shipped.
4.4 Customs Duties and Taxes
Customers are responsible for all customs duties, taxes, and any other fees imposed by the destination country's customs authorities. These charges are not included in the shipping cost or the product price. The amount of customs duties and taxes varies depending on the country, the value of the oil painting, and the applicable customs regulations.
5. Returns and Exchanges
5.1 Return Policy
You may return an oil painting within 7 days of receiving it if you are not satisfied with the product. The painting must be in its original condition, with all original packaging and tags. To initiate a return, please contact our customer service team at our Customer Service Email Address and provide your order number and the reason for the return.
5.2 Exchange Policy
If you would like to exchange an oil painting for a different one, please contact us within 7 days of receiving the product. We will arrange for the exchange, subject to the availability of the desired product. You will be responsible for the shipping cost of returning the original painting and the shipping cost of the replacement painting.
5.3 Refund Process
Once we receive the returned painting and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. The refund may take 5-7 business days to appear in your account, depending on your payment provider.
6. Intellectual Property
6.1 Ownership
All oil paintings available for sale on our website are protected by copyright laws. The purchase of an oil painting gives you the right to own the physical artwork, but the intellectual property rights, including the right to reproduce, distribute, or display the work for commercial purposes, remain with the artist or the copyright holder.
6.2 Use of Images
The images of the oil paintings displayed on our website are for illustrative purposes only. You may not use these images for any purpose without our prior written consent.
7. Governing Law and Dispute Resolution
7.1 Governing Law
These Terms of Service are governed by the laws of ICPT. Any disputes arising from your use of our website or the purchase of our products shall be resolved in accordance with the laws of ICPT.
7.2 Dispute Resolution
In the event of a dispute between you and us, we encourage you to first contact our customer service team to attempt to resolve the issue amicably. If the dispute cannot be resolved through negotiation, it may be submitted to arbitration inICC in accordance with the rules of ICC.