Shipping Policy for Customers
1. Shipping Methods
1.1 Available Carriers
We collaborate with renowned international shipping carriers such as DHL, FedEx, and UPS to ensure the safe and timely delivery of your purchased oil paintings. Each carrier offers different levels of service, including express shipping for urgent orders and standard shipping for more budget - conscious options.
1.2 Service Levels
- Express Shipping: This option provides the fastest delivery times, typically within 3-5 business days. It is ideal for customers who need their oil paintings promptly. Express shipping also includes enhanced tracking features, allowing you to monitor the exact location of your package throughout the journey.
- Standard Shipping: Standard shipping is a more cost - effective option, with delivery times usually ranging from 3-5 business days. While it may take a bit longer, it still ensures reliable transportation of your precious artworks. Tracking information is also available, but the updates may be less frequent compared to express shipping.
2. Shipping Costs
2.1 Calculation Basis
Shipping costs are calculated based on multiple factors, including the weight and dimensions of the package, the destination country, and the chosen shipping method. Heavier and larger oil paintings, as well as destinations further away, will generally incur higher shipping fees. You can view the estimated shipping cost in your shopping cart before finalizing your order.
2.2 Additional Charges
- Customs Duties and Taxes: Customers are responsible for all customs duties, taxes, and any other fees imposed by the destination country's customs authorities. These charges are not included in the shipping cost calculated at checkout. The amount of customs duties and taxes varies depending on the country, the value of the oil painting, and the applicable customs regulations.
- Insurance: We offer optional insurance for your shipments. If you choose to add insurance, the cost will be calculated as a percentage of the total value of the oil painting(s) in your order. Insurance provides coverage against loss, damage, or theft during transit.
3. Delivery Times
3.1 Estimated Timelines
- Express Shipping: As mentioned earlier, express shipping typically delivers within 3-5 business days. However, please note that this is an estimate, and actual delivery times may be affected by factors such as customs clearance delays, carrier - specific issues, and unforeseen circumstances like natural disasters.
- Standard Shipping: Standard shipping usually takes 3-5 business days. This estimate also accounts for potential delays in customs processing and transportation within the destination country.
3.2 Delays
In the event of shipping delays, we will do our best to keep you informed. Our customer service team will monitor the progress of your shipment and communicate any significant delays to you via email or the tracking system. If the delay is due to customs issues, we will provide you with guidance on how to resolve the situation, but please note that we have no control over the customs clearance process.
4. Package Handling and Protection
4.1 Packaging Materials
All oil paintings are carefully packaged to ensure their safe transit. We use high - quality, sturdy boxes, protective bubble wrap, and corner protectors to safeguard the artworks from damage during handling and transportation. Each painting is individually wrapped to prevent scratches and smudges.
4.2 Special Handling
For large or valuable oil paintings, we may arrange for special handling services. This could include extra - secure packaging, handling by trained professionals, and additional tracking measures. Special handling may incur an additional cost, which will be clearly communicated to you before you place your order.
5. Shipping Risks and Liabilities
5.1 Risk Transfer
The risk of loss or damage to the oil painting passes to you, the customer, upon delivery to the carrier. Once the package is handed over to the shipping carrier, we are no longer responsible for any loss or damage that may occur during transit. However, if you have purchased insurance for your shipment, you can file a claim with the insurance provider in case of loss or damage.
5.2 Carrier Liability
The shipping carriers we use are responsible for the safe transportation of your package. In the event of loss or damage caused by the carrier's negligence, the carrier is liable for compensation. We will assist you in filing a claim with the carrier, but the process may take time and require documentation such as proof of purchase, photos of the damaged item, and the tracking information.
6. Delivery Address and Confirmation
6.1 Providing an Address
Please ensure that the shipping address you provide at checkout is accurate and complete. Include the full street address, city, postal code, and country. Incorrect or incomplete addresses may result in delivery delays or the package being returned to us. If you need to change the shipping address after placing the order, please contact our customer service team as soon as possible. We will try to update the address, but it may not be possible if the package has already been shipped.
6.2 Delivery Confirmation
Once your package is delivered, the shipping carrier will provide a delivery confirmation. You can track the delivery status of your package using the tracking number provided in your order confirmation email. If you do not receive a delivery confirmation within the expected time frame, please contact our customer service team, and we will investigate the issue for you.